Up Closets Warranty
At Up Closets, we’re proud to offer products built for lasting quality. We are pleased to provide the original purchaser with a Lifetime Structural Warranty covering defects in design, construction, and materials of our systems. This warranty represents the customer’s sole remedy for any product defect.
For the purposes of this warranty, the term “purchaser” refers to the original buyer who acquired a new Up Closets product directly from Up Closets or through an authorized Up Closets franchise or dealer.
What’s Covered
Lifetime Structural Warranty
We warrant the structural components of your system—such as vertical panels, support rails, and fixed shelving—against material and manufacturing defects for the lifetime of the product under normal residential use.
5-Year Warranty on Moving Parts
Hardware components such as drawer glides and slides are covered under a separate 5-year warrantyfrom the date of delivery.
What’s Not Covered
This warranty does not apply to:
-
Customer’s Own Materials (COM) or custom-applied finishes not provided by Up Closets
-
Products that have been modified or installed in a manner not aligned with our application and installation guidelines
-
Any system showing evidence of misuse, abuse, negligence, or alteration
-
Damage due to normal wear and tear, accidents, or shipping
-
Systems used in rental or commercial environments
How We Handle Warranty Claims
During the warranty period, Up Closets will repair—or at our discretion, replace—any product found to be defective in materials or workmanship. Determination of warranty eligibility rests solely with Up Closets.
Customers are responsible for any freight charges associated with returning items for service. If your claim is approved, those charges will be reimbursed.
Limitation of Liability
Up Closets makes no other warranties, including implied warranties of merchantability or fitness for a particular purpose, beyond what is expressly stated here. In no event shall Up Closets be liable for any direct, incidental, consequential, or special damages arising from the use of our products.
If you have questions or would like to submit a warranty claim, please contact your local Up Closets representative. We’re here to help ensure your system continues to perform beautifully for years to come.